Golden Mile Complex #07-31

(S) 199588

Appointment Only

Frequently Asked Questions

Please do read our FAQ before sending us a message.

Will WatchWinder.com.sg store my payment information?

WatchWinder.com.sg does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

What Payment Methods are available?

We accept payment via Bank Transfer, PayNow, Paylah, MasterCard, Visa, and Paypal.

What is CyberSource?

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporate and e-Businesses in the worldwide market. For credit card payment, you will be linked to CyberSource’s website which is a secure website where all credit card information will be stored on their end.

What is PayPal?

PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via paypal.com.

My payment has been declined, what should I do?

Kindly try again and ensure that these information that you have entered is correct

  • Name
  • Credit Card Number
  • Expiry Date
  • Security Number

As well as make sure that

  • Credit Card is approved for online purchases
  • Credit Card is approved for overseas purchases(if you are outside of Singapore)
  • Credit Card has available limit
  • Your Credit Card issuing bank is not blocking payment to WatchWinder.com.sg

If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us info@watchwinder.com.sg.

I did not receive your emails/I’m not receiving your emails
We need to make sure you are receiving our emails, or you may miss out on receipt, recover password, transactional and promotional emails from us.
To ensure you are receiving our emails:
  • check your spam folder, and if you find our emails in the folder, mark the email as “Not spam”
  • if you are using Gmail, check your Promotions Tab, move the email to the Primary Tab and do this for all future conversations
You want to add info@watchwinder.com.sg to your email contact as well to increase the deliverability.

Send us an email